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International Customer Service Representative
Job reference : AW300140653 

Job description :
Key Responsibilities: * Provide customers with friendly and professional multi-channel communication during every inbound transaction and enquiry * Provide customers with accurate information based on their needs * Identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers' requirements * Deal with booking exceptions and/or with cross-location booking calls/emails in a productive and high quality manner * Ensure transactional information and system entries are completed in an accurate, complete and timely manner * Proactively investigate potential service failures and liaise with other departments in order to determine impact on the customer needs based on the service selected * Proactively take actions, where applicable, to solve service issues * Contact customers when service issues may affect delivery commitments and understands customer needs in order to recommend appropriate solutions * Ensure that solutions meet customers and business needs
Qualifications :
Qualifications: * Bachelor degree in any discipline * Excellent command of English * 0-1 year experience in a customer service environment, preferred from Freight forwarding industry * Good PC skills * Good team player
Job information :
This job offer is open to foreigners and expatriates applicants.
Job location :
Bangkok, Thailand
Language :
Contract type :
Full Time
Salary :
  Please note this job reference before applying : AW300140653 
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