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Global Customer Services Specialist
Job reference : AW300140610 

Job description :
Major Responsibilities : A Global Customer Services Specialist role is to analyze, diagnose and correct problems reported by customers within agreed service levels; related to Amadeus products. Focusing on superior quality to ensure the highest customer satisfaction. They will also be expected to coordinate service recovery efforts, promote self-service, increase efficiency within the Global Customer Services department and provide coaching to enhance internal skill sets.
Qualifications :
Qualifications : * Fluent verbal and written English. * Solid PC and operating systems experience. * Knowledge of Amadeus host functionality. * Ability and strong interest in customer service activities. * Strong telephone skills. * Ability to master multicultural customers under stressful situations. * Ability to work independently within a team and a group. * Autonomous and rigorous (attention for details, and desire for quality). * Be able to work in shifts outside of core business hours (0600 0000) and on site support depending on the business needs.
Experience :
Relevant job experience: * Minimum 2 years GDS experience or Airline Industry experience. * Or Minimum 5 years travel agency experience. * Strong industry knowledge. * Travel Industry Fares and/or Ticketing knowledge. * Previous customer relations experience, combined with telephone service skills.
Job information :
This job offer is open to foreigners and expatriates applicants.
Job location :
Bangkok, Thailand
Language :
Contract type :
Full Time
Salary :
  Please note this job reference before applying : AW300140610 
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